Return and Refund Policy
If you are not satisfied with your ESWI purchase, please contact us online at firstname.lastname@example.org.
For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Personalized materials (e.g., charts with school logos or materials customized in any way) may not be returned for refund or exchange under any circumstances. If the item is returnable and you send it back to us (we may not be the original shipper, but products must be sent to ESWI headquarters) unopened in the original box, ESWI will offer you a refund based on your original method of payment. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. ESWI will assess a 25% restocking fee on all authorized returns.
Please note that ESWI does not permit the return of or offer refunds for the following products:
• Personalized Materials
• Books [please preview online prior to purchase]
• Opened software
• Electronic Software Downloads
• Curriculum Program Products [i.e. curriculum subscriptions]
• ESWI Gift Cards
• ESWI Gift Packaging (gift box with ribbon and greeting card)
• Membership and Technical Support
• Shipping Charges